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Problem

  • New sales order with serialised stock on back order (Manual back order mode).  Process the order
  • Create a new snapshot and deliver the serialised stock and save
  • Close the sales order form and reload it and you can't change the serial numbers for the items selected

Solution

  • You need to select Reduce Deliveries from the Utilities tab and save.  That recreates the back orders and puts the stock back.
  • Process the order
  • Create a new snapshot and deliver the correct serial numbers for each item and save