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About Service Releases

Jiwa 7 Service Releases are cumulative, and later Service Releases supersede earlier Service Releases.

This means you only need to install the most recent Service Release to obtain all the fixes of previous Service Releases.  Installing a later Service Release will automatically remove older Service Releases.

Installing a later version of Jiwa will also remove any service releases for previous versions.

Where to Obtain

The service release is obtained from the downloads page of the support portal.

How to Install

Typically the .msp file, once downloaded can by run simply by double-clicking the file to run.

However, if an error such as the following occurs:

"A file that is required cannot be installed because the cabinet file <%path%>\ has an invalid digital signature.  This may indicate that the cabinet file is corrupt"

Then you should open an elevated command prompt and run the .msp from there.  An elevated command prompt is simply a command prompt run as Administrator.

How to remove

The Windows Control Panel Add/Remove programs - View installed updates lists the updates installed and provides a way of uninstalling a Service Release.

Uninstalling SR2 when SR1 was installed previously will restore the system to the state of SR1

Uninstalling SR2 when SR1 was not installed previously will restore the system to the state of (no service release).

The appearance of the Service Release in the Installed Updates list is also the method of indicating if the Service Release is installed.

Special Instructions

The changes made with Jiwa Service Release 2 introduces an issue with the POS Plugin.  If the POS plugin is enabled when logging in to Jiwa after installing Jiwa Service Release 2, the error "Plugin POS encountered an exception when compiling or loading, and was not loaded" will occur and the POS form will not be able to be loaded.

An updated POS plugin which corrects the error is attached to the issue:

DEV-6202 - Getting issue details... STATUS

To correct the issue, follow these steps:

  1. Download the XML file attached to the issue DEV-6202
  2. Log into Jiwa (ignoring the POS Plugin error)
  3. Load the Plugin Maintenance Form
  4. Import the Plugin XML downloaded in step 1.
  5. Save
  6. Exit Jiwa

After following these steps, users should no longer receive the error when logging in.

Issues addressed In Service Release

Jiwa Service Release 2 includes all issues addressed in Jiwa Service Release 1 in addition to the following:

Getting issues...

Key Summary T Component/s