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About Service Releases

Jiwa 7 Service Releases are cumulative, and later Service Releases supersede earlier Service Releases.

This means you only need to install the most recent Service Release to obtain all the fixes of previous Service Releases.  Installing a later Service Release will automatically remove older Service Releases.

Installing a later version of Jiwa will also remove any service releases for previous versions.

Where to Obtain

The service release is obtained from the downloads page of the support portal.

How to Install

Typically the .msp file, once downloaded can by run simply by double-clicking the file to run.

However, if an error such as the following occurs:

"A file that is required cannot be installed because the cabinet file <%path%>\ has an invalid digital signature.  This may indicate that the cabinet file is corrupt"

Then you should open an elevated command prompt and run the .msp from there.  An elevated command prompt is simply a command prompt run as Administrator.

If you have SR3 or SR5 installed

A fault with the 07.02.00 SR3 and SR5 installations results in newer service releases to 07.02.00 SR3 unable to be installed properly. If 07.02.00 SR3 or SR5 is already installed on your system, you must remove Jiwa 7, re-install Jiwa 7 and then apply 07.02.00 SR6.

How to remove

The Windows Control Panel Add/Remove programs - View installed updates lists the updates installed and provides a way of uninstalling a Service Release.

If you have SR3, SR5 or SR6 installed

A fault with the 07.02.00 SR3, SR5 & SR6 installations results in those service releases being unable to be uninstalled properly. If you wish to uninstall those service releases you must uninstall Jiwa7 completely, then re-install the previously installed service release.

The appearance of the Service Release in the Installed Updates list is also the method of indicating if the Service Release is installed.

Issues Addressed In Service Release

Jiwa Service Release 6 includes all issues addressed in Jiwa Service Release 5 in addition to the following:

Getting issues...

Key Summary T Component/s Status

Cumulative Issues Addressed In Service Release

A complete list of all issues addressed:

Getting issues...

Key Summary T Component/s Status Fix Version/s