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About Service Releases

Jiwa 7 Service Releases are cumulative, and later Service Releases supersede earlier Service Releases.

This means you only need to install the most recent Service Release to obtain all the fixes of previous Service Releases.  Installing a later Service Release will automatically remove older Service Releases.

Installing a later version of Jiwa will also remove any service releases for previous versions.

Where to Obtain

The service release is obtained from the downloads page of the support portal.

How to Install

Typically the .msp file, once downloaded can by run simply by double-clicking the file to run.

However, if an error such as the following occurs:

"A file that is required cannot be installed because the cabinet file <%path%>\ has an invalid digital signature.  This may indicate that the cabinet file is corrupt"

Then you should open an elevated command prompt and run the .msp from there.  An elevated command prompt is simply a command prompt run as Administrator.

Stop Jiwa Services and close Jiwa applications

Before installing, you should ensure any applications or services using Jiwa components - such as the Jiwa Plugin Scheduler Service, or the Jiwa REST API are stopped. Make sure there is no Jiwa Application (Jiwa.exe) running on the machine or an error may occur "Error writing to file" or similar.

How to remove

The Windows Control Panel Add/Remove programs - View installed updates lists the updates installed and provides a way of uninstalling a Service Release.

Uninstalling SR3 will restore the system to the state prior of installation of SR3.

The appearance of the Service Release in the Installed Updates list is also the method of indicating if the Service Release is installed.


Issues Addressed In Service Release

Jiwa Service Release 3 includes all issues addressed in Jiwa Service Release 2 in addition to the following:

Getting issues...

Key Summary T Component/s Status

Cumulative Issues Addressed In Service Release

A complete list of all issues addressed:

Getting issues...

Key Summary T Component/s Status Fix Version/s