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  1. GLINF010 - Chart of Accounts

    Problem Jiwa 7.02.01 GL class has some new values which report GLINF010 Chart of Accounts doesn't recognize. Solution Download and save the corrected report. Then import the report into the database using Refresh from Files. Related articles Related issues report kbtroubleshootingarticle
    Jiwa 7May 26, 2021
  2. CRMGT040 - Creditors Listing - Transaction Due Date Report - V 7.00.175.00 SR13, V 7.02.01 SR4

    Problem Report does not include invoices with as at date included selected. You have to set the selected date to one day after the due date in order for the invoice to appear on the report. Solution SQL skills are required A sound knowledge of SQL is required to complete this task. Download and save the attached stored
    Jiwa 7May 25, 2021
  3. DBINF025 - Debtor Contact Details Report

    Problem The report is not showing all debtors in the system. This report is working based on the last sale date of the transactions on the debtor record. And it is also only looking at transactions with a subtype < 10, meaning only debit transactions. So if the debtor has no debit transactions within the period range s
    Jiwa 7May 26, 2021
  4. MNT55001 - Cash Book Deposit Slip

    Problem The Cash Book Deposit Slip Report does not report Cash Book Payments as Negative amounts resulting in incorrect Totals. Solution Download and save the corrected report. Then import the report into the database using Refresh from Files. Related articles Related articles appear here based on the labels you select
    Jiwa 7May 27, 2021
  5. Supplier part no. not appearing on purchase order lines

    Problem Supplier part no. not appearing on purchase order lines. This happens when the purchase order is for a warehouse that does not exist on the warehouse tab of the inventory item. Solution Download and import the attached plugin to implement this feature in 7.02.01 Related articles purchaseorder kbtroubleshootinga
    Jiwa 7Feb 11, 2021
  6. SOINF082 - Sales Listing Report

    Problem Sales Listing report does not consolidate when Report Style "Summarised" is selected. The BO Qty/ Value column totals adds up all BO Deliveries instead of just the last current delivery. Sales Listing returns Comment lines from sales order lines. Columns are being duplicated when changing grouping levels. Solut
    Jiwa 7Mar 11, 2021
  7. Loading a BOM gives error "Key already exists, key: x"

    Problem Loading a BOM gives error "Key already exists, key: x" This occurs when a BOM has subassemblies such that one of the subassemblies has a subassembly that is also a direct subassembly of the top most BOM. Solution Download and copy the attached DLL's into the Jiwa program directory. There is no need to register
    Jiwa 7Feb 11, 2021
  8. MNT40001 Purchase Order report

    Problem Purchase Orders with blank comment lines, or comment lines with spaces only, display with 0.00 as the quantity and prices. Blank comment lines should be printed as a blank space. Solution Download the corrected report and use Refresh from Files to update the report into the database. Applies to 7.02.01 Related
    Jiwa 7Feb 11, 2021
  9. Inventory Import creates new parts when "Update existing Inventory" has been ticked

    Problem On the Inventory Import form, when the check box "Update existing inventory" has been ticked, the system does not only Update Inventory records, but it also creates new PartNos in Jiwa, even though there is no record in Jiwa to update. When Update existing inventory is ticked then it should only update records,
    Jiwa 7Mar 15, 2021
  10. How to change the serialised item on subsequent snapshots

    Problem New sales order with serialised stock on back order (Manual back order mode). Process the order Create a new snapshot and deliver the serialised stock and save Close the sales order form and reload it and you can't change the serial numbers for the items selected Solution You need to select Reduce Deliveries fr
    Jiwa 7May 06, 2021